Common Problems Faced by Electric Tobacconists

Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, try a cigarette.

Much like any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.

The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not as a result of economy, but to an issue with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for the next six months as we planned for the next quarter of our year.

Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.

We are happy to report that quarter, we saw a dramatic upsurge in our sales. It would appear that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we vapinger.com are unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we will have to address on the next six months.

As well as an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that people are providing free expedited shipping for most orders.

Among the other areas we’ve seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to supply in-kind services like a refund, replacement or money-back guarantee, so as to ensure their satisfaction.

Beyond the above news-report topics, there are other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive in regards to our services.

Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one centered on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers may have. In addition to hiring additional staff, we’ve also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.